Full English text (secondary reference)

This Refund Policy explains when refunds apply to your Ayaat Studio subscription and how to request one. It supplements (and where stricter, overrides) our Terms of Service.

Quick summary

1. The 7-day cooling-off window

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date of your first payment to cancel a distance-purchased service for any reason.

In practice we offer a 7-day window with a full refund if no content has been published yet (which is faster and cleaner for both sides), and we honor the full statutory 14-day period for memorial dedications (where the buyer's decision is often made under emotional pressure).

• 0-7 days, no posts yet: full refund within 5 business days of request.
• 0-7 days, posts already published: pro-rata refund for the unused portion of the month.
• 8-14 days, memorial dedications: full refund (memorial decisions are often time-sensitive grief decisions — we choose to be generous here).

To exercise this right, email hello@ayaat.studio with the subject line "Cancel + refund" and your subscription email address.

2. After the cooling-off window

After 7 days (or 14 days for memorial dedications), refunds are not automatic. The Service has been delivered (channels were provisioned, content was produced and published in your Honoree's name, and platform amplification work continues regardless of subscription state).

You may still cancel at any time — cancellation stops the next month's charge. You remain subscribed through the end of your current paid month and may use the Service normally during that time.

3. Service failure refunds

If the Service materially fails to deliver for reasons within our control, you may request a refund for the affected period. "Materially fails" means:

• No content posted to any of your dedicated channels for 7+ consecutive days during an active subscription period, AND
• The cause is on our side (orchestrator outage, our credentials lapsed, our infrastructure failure).

It does not mean:

• Low view counts (the Service does not promise specific reach).
• A single platform suspending one of your three channels (we will work to recover or replace).
• Slow audience growth (new channels routinely take 30-90 days to build any organic audience).
• Lower view counts than other Ayaat Studio sponsors (channel performance varies based on factors outside any reasonable operational control).

To request a service-failure refund, email hello@ayaat.studio with the subject "Service failure refund" and we will review within 7 days.

4. Chargebacks

We prefer to resolve disputes directly. If you initiate a chargeback through your card issuer without first emailing us, we will:

1. Provide the card issuer with evidence of service delivery (publication logs, channel handles, video URLs in your Honoree's name).
2. Pause your subscription and channels pending resolution.
3. Decline future subscriptions from the same payment method if the chargeback is found unjustified.

Please email us first — the chance of a faster resolution is much higher.

5. Refunds we will not give

To set expectations clearly:

• No refund for low view counts. New social-media accounts routinely get 0 views for weeks. The Service is for ongoing publication (sadaqah jariyah) — reach is a hoped-for outcome, not a contract term.
• No refund for platform suspensions you caused. If your dedication content triggers a platform policy violation (rare but possible), we will rebuild the channel but not refund.
• No refund for changing your mind about the Honoree. Use the quarterly change-of-Honoree process instead (see Terms §3).
• No refund of the charitable allocation once disbursed. 10% of each subscription is allocated to Jam'iyyat Insan al-Khayriyya li-Suqya al-Ma' (insan.org.kw) on a recurring schedule. If a refund is requested AFTER the disbursement for that period has occurred, your refund amount will be reduced by the 10% already disbursed and not recoverable. We disclose this in the Terms (§5) and at checkout.

6. How we process refunds

• Refunds are sent back to the original payment method via Stripe.
• Stripe takes 5-10 business days to credit cards (sometimes longer for bank transfers).
• We do not deduct processing fees from refund amounts.
• If your original payment card has expired or been cancelled, contact Stripe directly via their customer portal to update payment details before we can refund.

7. Cancellation without refund

If you simply want to cancel without seeking a refund, the easiest path is the Stripe customer portal link in your welcome email (or any monthly receipt). Cancellation is immediate from your perspective: no further charges. Your current month's service continues until the end of the billing period.

8. Honoree death after subscription

If your living Honoree passes away during your subscription, please email us. We will:

1. Continue publishing in their name with appropriate framing (memorial dedication).
2. Adjust the captions' dedication line to reflect the change in status.
3. Not increase or change your billing.

There is no refund for change-in-honoree-status, but you may cancel at any time.

9. Disputes about refund decisions

If we deny a refund and you believe we have done so unreasonably, you can:

1. Reply to our decision email explaining your position. We will reconsider.
2. Escalate to the UK Online Dispute Resolution platform (https://ec.europa.eu/odr) if direct discussion fails.
3. Lodge a complaint with the Citizens Advice consumer service (0808 223 1133).

We commit to acting in good faith and to clear written reasoning for any refund decision.

10. Questions

For any question about refunds — email hello@ayaat.studio. We try to respond within 3 business days.

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This Refund Policy is part of, and incorporated into, the Ayaat Studio Terms of Service.

Ayaat Studio is operated by Musaed Alqanaie (sole trader, United Kingdom). Trading address available on request.